GENERAL HELP
Browser Requirements
CartoonNetwork.co.uk's features are designed to work best with any browser version numbered 5.0 or higher, including those for Microsoft Internet Explorer, and Firefox . If you have an older version, please visit the official website of your respective browser to download an upgrade.
The site is also designed to be viewed on at least an 800x600 pixel screen size. If you can only see a portion of the page in your browser window, check your monitor's settings to adjust your resolution.
Hardware Suggestions
CartoonNetwork.co.uk works best on computers with faster processors, but any computer capable of running your preferred web browser software is more than adequate to enjoy the site.
High-speed connections such as DSL, cable modems or other broadband services allow you to load games, clips and other content at much faster speeds than a dial-up modem. Please contact your local Internet provider for information about high-speed access in your area.
Plug-ins
Plug-ins are additional software programs that enhance your experience by allowing you to play games, clips, web shows and other content featured on CartoonNetwork.co.uk:
GAMES require Shockwave and Flash. You can download the free Shockwave plug-in now, or download the free Flash plug-in now.
CLIPS require Windows Media Player. If you do not have it, please click here to download.
Many of our downloadable files such as screensavers and wallpapers are compressed to reduce download times. To open these files, you will need a decompression program:
PC users: If you do not already have WINZIP, you can download the free TRIAL software here.
Mac users: If you do not already have STUFFIT EXPANDER, the latest version is available for free download here.
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GAMES HELP
Why can’t I get the game to load?
Most CartoonNetwork.co.uk games require Flash. If you don't have it, you can download the free Flash plug-in here.
This will allow you to play the majority of our games library. The remaining games require the Shockwave plug-in, which you can download free here.
Why is the game taking so long to load?
Most of our games have file sizes ranging from 500K to 1.5 MB. Depending on your Internet connection, games can take several minutes to load. For information about high-speed or broadband access, please contact your local service provider.
Why does the Games page look funny on my computer?
CartoonNetwork.co.uk looks best on the latest version of Internet Explorer and Firefox on PCs and Safari on Macs.
I’m looking for a specific game, but I can’t find it on the Games page.
Try clicking the ‘All Games’ button within the GAMES section, then look for the relevant game by clicking ‘more games’. Alternatively, if you know the show involved in the game, try the ‘show finder’ at the top of the page. At last, you can click on ‘Site Map’ and try to find it there.
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SHOWFINDER HELP
What are the shows’ microsites?
The microsites are fun packed environments where you can play show related games, find information about characters, watch short video clips and get cool wallpapers.
Why do the shows’ microsites look funny on my computer?
The shows’ microsites requires the latest version of Flash. If you don't have it, you can download the free Flash plug-in here.
Why can’t I play the video clips?
The microsites video clips require Windows Media Player. Please make sure you have the plug in to watch the clips.
Why can’t I play the games?
The microsites’ games require Flash. If you don't have it, you can download the free Flash plug-in here.
The remaining games require the Shockwave plug-in, which you can download free here.
How do I download the wallpapers?
Select the wallpaper design you like the most, then the screen size more appropriate for your computer. Cartoon Network wallpapers are made in 3 different sizes: 800x600, 1024x768 and 1280x1024.
PC users: you can check your screen display size by left clicking your mouse on the screen and selecting ‘properties’ then ‘settings’ where you can change your screen display size.
Mac users: click the Apple icon on your screen and select ‘system preferences’, then ‘displays’ to change your screen display size.
How do I install a wallpaper?
PC users: once the wallpaper is downloaded and uncompressed, just left-click on the wallpaper and select ‘set as Desktop Background’.
Mac users: once the wallpapers is downloaded and uncompressed, click on the Apple icon on your screen then go to ‘system preferences’, then click ‘desktop and screen saver’ where you can browse your computer and select the wished wallpaper.
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SHOP HELP
What does Cartoon Network SHOP sell?
The SHOP sells products related to your favourite Cartoon Network shows.
Please get parental permission to purchase items available at the SHOP.
How do I get Cartoon Network Mobile content?
Go to the Cartoon Network Mobile shop at www.cartoonnetwork.co.uk/mobile where you can find games, ringtones and wallpapers for your mobile phone. You can check out free game trials but will require a credit card to purchase the full game version or any other mobile asset.
Please get parental permission to purchase Cartoon Network mobile assets.
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WIN PRIZES HELP
Why do I need to enter my email address or phone number when entering a competition?
Because we need a contact email or phone number to notify winners in order to post the prizes
Am I registering for any other Cartoon Network or third party service by entering my email or phone number?
No. We don’t use your email or phone number for any other purpose other than notify winners. We don’t sell your contact details to any other 3 rd party so don’t worry.
Do I need parent permission to enter Cartoon Network competitions?
Yes if you are under the age of 16.
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JOIN US HELP
Why should I register with Cartoon Network?
By registering with Cartoon Network you will receive newsletters and exclusive news and access to games, competitions, show launches and much more.
Do I need parental consent to register with Cartoon Network?
Yes if you are under the age of 16.
Are my details safe?
Yes, we do NOT share or sell any of your details with any 3 rd party.
How do I unsubscribe from your mailing list?
It’s simple, just go to JOIN US and click ‘unsubscribe’ or click ‘unsubscribe’ in any of the Cartoon Network newsletters and you will no longer receive any news from us.
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SITE MAP HELP
What’s a Site Map?
You will find all the Cartoon Network website contents listed in the Site Map in a linear and text based way.
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SUPER CARTOON NETWORK HELP
What is supercartoonnetwork.co.uk?
We're the official home of the Cartoon Network Super Site in the UK and Ireland, and we plan to turn your computer into a television. Right here we will bring you exclusive SUPER full length streamed episodes from your favourite Cartoon Network shows. Viewable any time day or night, we also have a large selection of FREE clips from your favourite cartoons, so check back regularly. Super Cartoon Network also has loads of FREE games which you can play any time, with a selection of SUPER games available as part of the Super Member subscription package.
Please check the supercartoonnetwork help page here for more information.
How do I subscribe to SuperCN or supercartoonnetwork.co.uk?
To subscribe to supercartoonnetwork.co.uk please click here
What do I do when having problems with my subscription?
For more information about subscriptions to supercartoonnetwork.co.uk, or if you’re having a subscription issue, please email our helpdesk. This mail box is checked daily (Monday through Friday).A customer service team member will contact you as soon as possible to assist with your query.
TV SHOWS HELP
What’s Cartoon Network?
Cartoon Network is a channel where you will find side-splittingly funny shows like Fosters Home for Imaginary Friends, Ed, Edd n Eddy and The Grim Adventures of Billy & Mandy, great action shows like Ben 10 and Robotboy and loads more super cool stuff!
How do I get Cartoon Network?
You can get Cartoon Network by contacting the following providers:
Tiscali – channel 312
For further information call 08456 783333
SKY – channel 601
For further information call 08702 404040
Virgin TV – channel 704
For further information call 08458 407777
Top Up TV Anytime
For further information call 08700 543210
How do I find out what time a show is on?
You can search for your favorite show in the Cartoon Network show finder or Site Map and you will find the TV showing times on top of each microsite.
You can also find TV listings in most national newspapers and specialised cable & satellite magazines.
What’s Cartoon Network Too?
It’s where all the great action cartoons like The Batman and Pokémon meet Cartoon Network favourites like Ben 10, Foster’s Home for Imaginary Friends, The Grim Adventures of Billy & Mandy, The Powerpuff Girls, Dexter’s Laboratory and many, many more exciting shows!
How do I get Cartoon Network Too?
You can get Cartoon Network Too by contacting the following providers:
Tiscali – channel 326
For further information call 08456 783333
SKY – channel 602
For further information call 08702 404040
Virgin TV – channel 732
For further information call 08458 407777
Go to www.cartoonnetworktoo.co.uk to find out more.
What is Boomerang?
Boomerang is a fun packed channel with live action shows like My Spy Family and The Latest Buzz plus classic cartoon stars like Tom, Jerry, Scooby Doo, Bugs Bunny, and more. It is also a great place to catch brand new cartoons like Shaggy and Scooby-Doo Get a Clue!, all mixed in with some real life action shows.
How do I get Boomerang?
If you don’t currently receive Boomerang contact the providers listed below:
Tiscali – channel 309
For further information call 08456 783333
SKY – channel 603
For further information call 08702 404040
Virgin TV – channel 730
For further information call 08458 407777
Top Up TV Anytime
For further information call 08700 543210
Boomerang +1
SKY – channel 618
For further information call 08702 404040
Go to www.boomerangtv.co.uk to check the cartoons and games.
What is Cartoonito?
Cartoonito is a channel dedicated to helping pre-school kids explore their world in a fun and imaginative way.
How do I get Cartoonito?
You can get Cartoonito by contacting the following operator:
SKY – channel 619
For further information call 08702 404040
Go to www.cartoonito.co.uk to check out the shows, games, and fun activities.
What is Toonami?
Toonami shows have been moved to Cartoon Network Too. See Cartoon Network Too details for more info on channel numbers.
You can still play Toonami games at www.toonami.co.uk
TV AUDIO DESCRIPTION HELP
Does Cartoon Network have audio description and subtitling services?
Yes. This service is available for selected shows on all our channels.
What's "audio description" on tv?
It's an additional commentary that helps people with a sight problem to picture the on-screen action, body language and facial expressions.
Audio description & Subtitling services are currently available on Cartoon Network, Cartoon Network Too & Boomerang which includes shows such as Ben 10, Foster's Home.., Billy & Mandy, Codename: KND, Scooby-Doo and Dexter's Laboratory.
How to get audio description or subtitles?
Press the “services” button on your remote control.
Move the highlighter down to “system setup” and press “OK” or simply press 4 on the remote.
Move the highlighter down to “languages and subtitles” and press “OK”, or press 3 on the remote.
Now you can turn audio description/Subtitles ON; insert a short beep so that, when you’re channel-hopping and you land on a channel that is currently transmitting a programme with description you’ll hear the beep; highlight all programmes flagged as having description in white on the on-screen Electronic Programme Guide.
Once you’ve set everything to your liking, you will need to;
move the highlighter to “Save settings” then press “OK”.
This service is only available on SKY.
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